Frequently Asked Questions
Will The TootsieHug work for my burning feet and neuropathy?
The TootsieHug is designed specifically for people experiencing burning feet, tingling, and numbness. While we cannot guarantee results, thousands of users with similar symptoms report significant relief. It works best when used daily for 15 minutes.
Is it safe for seniors with diabetes
Yes. The TootsieHug has 5 heat settings you control, starting at a safe 40°C (104°F). The automatic 30-minute shut-off prevents overuse. Always start on the lowest setting. If you have severe diabetes or cannot feel your feet, consult your doctor first.
Will it fit my swollen feet/ankles?
Yes. The TootsieHug has 5 heat settings you control, starting at a safe 40°C (104°F). The automatic 30-minute shut-off prevents overuse. Always start on the lowest setting. If you have severe diabetes or cannot feel your feet, consult your doctor first.
How hard is it to use?
Very simple. Just three steps: Wrap around foot, press the power button, select your heat level. That's it. Large, clearly marked buttons. No complicated settings or apps needed.
Where are you located?
Our head office is located in Adelaide, South Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at zencirculation@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.